Refund, Cancellation & Auto-Renewal Policy
Last updated: 2026-05-01
This policy is incorporated into our Terms of Service and explains how subscriptions auto-renew, how you cancel, and when you can get a refund. Where this policy conflicts with mandatory consumer law in your state, the state-law right prevails.
1. Subscriptions and auto-renewal
1.1 Acknowledgement at purchase
When you start a paid subscription, before you are charged we will clearly display: the recurring charge amount, the billing frequency (monthly or annual), the date of the first charge, and how to cancel. By completing the purchase, you authorize Cosmixxology, Inc. to charge your payment method on a recurring basis until you cancel.
1.2 Post-purchase confirmation
We will email you a confirmation that includes the same information. We will also send a renewal reminder before each annual renewal, and after each monthly charge.
1.3 Cancel any time, in one click
You can cancel a subscription at any time from Billing & Subscription in your account, or by emailing support@cosmixxology.com. Cancellation stops the next renewal — your access continues through the end of the current billing period. We do not require a phone call to cancel.
1.4 State-specific disclosures
California (Bus. & Prof. Code §17602): auto-renewal terms are presented clearly and conspicuously before charging; you may cancel online without obligation.
New York (Gen. Bus. Law §527-a): we provide a clear and conspicuous explanation of auto-renewal and an online cancellation method, including via email.
Illinois (815 ILCS 601): we provide a clear and conspicuous notice of automatic renewal and an easy mechanism to cancel.
Oregon, Vermont, North Dakota: in-state residents who entered into the auto-renewal online may cancel online; we will not automatically renew at a higher price without your affirmative consent.
2. Free trials
Where we offer a free trial, you will see the trial length, the price you will be charged when the trial ends, and the date of that first charge before you start the trial. We will email you a reminder at least three (3) days before a paid subscription begins so that you have time to cancel without charge.
3. One-off purchases (custom formulas, retail products)
3.1 Custom-mixed formulas (made-to-order)
Custom formulas are mixed to your specifications and cannot be resold. As such, they are not eligible for a change-of-mind refund once production has started. If your formula arrives damaged, defective, or materially different from the order summary you approved, contact support@cosmixxology.com within 14 days of delivery and we will replace, re-make, or refund the order at our option.
3.2 Standard retail products
Unopened standard retail products may be returned within 30 days of delivery for a full refund minus return shipping. See our Shipping & Returns Policy for instructions.
4. Discretionary refunds
Outside the cases above, refunds are at our discretion. Reach out to support@cosmixxology.com and we will look at your situation in good faith.
5. Chargebacks
We'd much rather hear from you. Before disputing a charge with your bank, please contact support@cosmixxology.com; in our experience the issue is usually a duplicate charge, an unrecognized billing descriptor, or a forgotten subscription, and we can fix it in a single email.
6. Contact
support@cosmixxology.com