What is Cosmixxology?

Cosmixxology is an AI-powered hair care platform that analyzes your hair and scalp conditions to create personalized formulations using 100% natural, eco-friendly ingredients.

How does the AI hair analysis work?

Our proprietary AI technology uses advanced image analysis to examine your hair and scalp at the microscopic level, determining moisture levels, porosity, elasticity, and specific conditions requiring targeted treatment.

Are Cosmixxology products natural?

Yes, all Cosmixxology formulations use 100% natural, organic ingredients that are safe for your hair, skin, and the environment. We source premium botanical ingredients from around the world.

Is Cosmixxology eco-friendly?

Absolutely! We use sustainable packaging and ethical sourcing practices to ensure our products are good for you and the planet.

Shipping & Returns Policy

Name: Cosmixxology AI Hair Analysis
Brand: Cosmixxology
Availability: InStock

1. Where we ship

We currently ship within the United States only:

All 50 states plus the District of Columbia.
US territories: Puerto Rico, US Virgin Islands, Guam, American Samoa, Northern Mariana Islands. An additional carrier surcharge may apply.
APO/FPO/DPO addresses: shipped via USPS only.

International shipping is not available at this time. If you have a US shipping address, you can place an order regardless of where you live.

2. Processing and delivery times

Standard retail products: ship within 1–2 business days. Estimated delivery: 3–7 business days from ship date.
Custom formulas: mixed to order. Production takes 2–5 business days; once shipped, delivery is 3–7 business days.
Salon pickup: if you chose to pick up your formula at a partner salon, we will email you when it is ready. Salons typically hold orders for 30 days.

Estimates are not guarantees. Carrier delays, weather, and high-volume periods can extend delivery times.

3. Shipping costs

Shipping costs are calculated at checkout based on weight, destination, and the speed you select. We will sometimes run promotional free-shipping thresholds; those are displayed in your cart.

4. Tracking

We email a tracking number when your order ships. You can also see status in My Orders.

5. Damaged, defective, or wrong items

5.1 Window

Inspect your shipment on receipt. If anything is damaged, defective, or not what you ordered, contact support@cosmixxology.com within 14 days of delivery with photos of the issue and your order number.

5.2 Resolution

We will, at our option, replace the item, re-make it (for custom formulas), or refund it. We pay return shipping for damaged, defective, or wrong items and provide a prepaid label.

6. Returns of standard retail products

Window: 30 days from delivery.
Condition: unopened, in original packaging, with seals intact. Opened cosmetic products cannot be resold and are not eligible for return for hygiene reasons.
Refund: full price minus return shipping, issued to the original payment method within 5–10 business days of receipt and inspection.
How to start: contact support@cosmixxology.com for a return authorization (RA) number; do not send a return without one.

7. Custom formulas — non-returnable

Custom-mixed formulas are made to your specifications and cannot be resold. They are not eligible for a change-of-mind return. If a custom formula arrives damaged, defective, or materially different from your order summary, the damaged-item process in Section 5 applies.

8. Lost or stolen packages

If tracking shows delivered but you did not receive the package, contact support@cosmixxology.com within 7 days of the marked delivery date. We will work with the carrier to investigate and, where appropriate, replace or refund.

9. Subscriptions with shipped items

For subscription plans that include physical shipments, you can pause, skip, or cancel any upcoming shipment from Billing & Subscription at least 24 hours before the next ship date.

10. Contact

support@cosmixxology.com